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iqueenla Return & Refund Policy

1. Please make sure you haven't finger combed/brushed/washed/colored/ironed/straighted the hair. Make sure the hair is exact the same as we sent you.

2. Contact us within 3 days for return address

3. We will send new hair or provide refund as soon as we have received the items and confirmed they are still intact.

4. Please understand that we don't accept return or exchange anymore if the hair has been altered.

5. We will pay for the return shipping fee if we shipped the wrong hair. Shipping compensation is the same shipping fee as we charged you. 

6. Buyer will pay for the return shipping fee if they want exchange or just don't want them anymore.

Please don't hesitate to contact us if you have any further questions:

WhatsApp:+86 17349771884
Email: [email protected]
Instagram: @iqueenlahair  @iqueenla